By downloading and installing our App, you agree that we can collect, transfer, store, disclose and use your information as described in this Policy. FET is a global app, and your information will be sent to and used in the United States regardless of the country you reside in, and by downloading our App you consent to such transfer. So please read very carefully!
If you have any questions or comments about this Policy, please feel free to contact us at [email protected]
1. COLLECTION OF INFORMATION.
When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as:
• Email address;
• Mobile number;
• Gender identity;
• Date of birth;
• Sexual preference;
• Location; and
• Login information and friend lists for social media accounts that you connect to your FET Account (this could include, for example, your Facebook and Instagram accounts ("Social Media Accounts").
You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “Profile” page! You control your user profile and are able to correct or update (other than your email address, mobile number, date of birth, gender and location (which is automatically updated)) your information at any time by just logging in to FET.
The information we collect helps to enhance the App and verify our Users (Robots are not welcome!!). Registration Information such as your name and username may be visible to the public on your profile page.
We may ask you to provide your full name, address and email address. You agree that such details may be shared with third parties for purposes relating to, for example, any of our loyalty programs, sending gifts or delivery of merchandise.
We may also collect additional information in connection with your use of FET, for example if you use our super cool electronic messaging function.
If you contact our Customer Support team, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' licence details and other sensitive information on your profile which is open to abuse and misuse.
Please be careful about posting sensitive details about yourself on your profile such as your religious denomination and health details. While you may voluntarily provide this information to us when you create your profile, including your sexual preferences, there is no requirement to do so. Please remember that photographs that you post on FET may reveal information about yourself as well. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of your information and making this public to other users.
When you post information about yourself or use the messaging function, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on FET. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your Account - we really don't want to have to do this so please play by the rules!
For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake FET accounts being created which can be used for malicious activities and cybercrime – they threaten the FET network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes across a range of online platforms and services like FET’s. We collect and use your phone number on the basis of our legitimate interests identified above and for the prevention of fraud.
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes. Under data protection law, it is necessary for us to collect and process this payment data to enable us to perform our contract with you and our ongoing retention of this data is justified by our legitimate interests set out above.
Finally, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address and phone number to send you information on these. You can withdraw this consent at any time via Settings in the app.
By using the App, you agree and acknowledge that FET is a global app operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on FET, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.
If you turn these features on, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalize the App and make it easier for you to interact with other Users, by enabling the information to be displayed and shared with other members choosing to view “nearby” posts.
If you have enabled location services, but wish to turn it off, you can do so by the following methods:
1. iPhone app — settings, privacy, location services, FET
2. Android — profile, privacy, off
Log and Usage Data
Our servers automatically record information ("Log and Usage Data") created by your use of the Service, which again helps us to improve our service. Log and Usage Data may include information such as your IP address, browser type, the referring domain, pages visited, access times, your mobile carrier, and search terms. Other actions, such as interactions with FET and advertisements, may also be included in Log and Usage Data.
Where you request that your profile is deleted via the app, it is immediately made unavailable and fully deleted within 30 days. Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.
Anonymised information about activity on FET is retained for longer for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.
Information such as payment information, IP addresses, mobile numbers and email addresses are retained for anti-fraud and anti-spam purposes for as long as they are relevant. This is usually determined by the expiry of the payment method.
We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. In addition, if you permit us to do so, the App may access your device's address book solely in order to add someone to your contacts.
We may keep track of how you interact with links available on FET including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.
Unlike the chocolate chip kind, these cookies have no calories! They are small data files that are transferred to your computer's hard disk and are basically a tool that stores information about website visits, recognises you and your preferences each time you visit FET, and ensures site functionality and enables us to provide the services our members request.
The cookies we collect enable us to learn how people interact with FET, which in turn helps us make a better product for you! Cookies store information about your website visits and can recognise you and your preferences each time you visit the FET site. They help us to provide a better service to you!
Below is a table to explain FET’s cookie functions and why they’re used.
If for any reason you decide that you do not want all of your FET activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features FET offers!
We use the following types of cookies:
Analytics and research
We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests – no one likes snail pace technology!
If you would like to know more about these clever and calorie free cookies, including flash cookies/local storage devices, the following websites provide useful information:
2. USE OF INFORMATION.
Our main goal is to ensure your experience on FET is an enjoyable one and you don't end up getting stung! In order to deliver an enjoyable experience to you, we may use your Registration and other information to:
• offer you our services and features;
• contact you with information about the App (e.g., updates and new offerings);
• personalize the App and the content we deliver to you;
• conduct research and analytics about how you use and interact with the App;
• resolve disputes between you and other Users; and
• investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.
3. DISCLOSURE OF INFORMATION.
Our policy is to not disclose your Registration Information, except in the limited circumstances described here:
Your Consent – If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.
Service Providers - We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products.
Moderators – To monitor activity on the apps and approve content.
Payment Processing and Telecommunications Companies – To facilitate payments for our premium services.
Law and Harm - As we mentioned in the Terms & Conditions, we think it is very important that all FETrs behave whilst using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence where we are required to by law or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.
Business Transfers -In the event that FET or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.
We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.
4. WHAT OTHERS MAY SEE ABOUT YOU.
We think our FETrs are awesome, and we want you to share how awesome you are with the world, so we have built certain features to enable this. Our App is designed to make it easier for you to connect with other Users and to interact with them. If you register or login to the App using your Facebook account, you are authorizing us to access certain Facebook account information, including information you make available via Facebook, your friends list, current location and those friends you have in common with other FETrs. You also understand that your FET profile and other information you make available via the App, including information you provide directly or indirectly through Facebook (i.e., your Facebook photos, your name, age, approximate location, friends you have in common with other FETrs and other profile information), may be viewed and shared by FETrs with individuals who may or may not be Users or via third party applications in such FETrs’ discretion. For example, a User may recommend you as a match to his or her Facebook friends by sharing your picture, regardless of whether such friend(s) is also a User of the App. You might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.
When using FET, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. We want our FETrs to be careful about posting information that will eventually be made public.
5. MODIFYING YOUR REGISTRATION INFORMATION.
You may access or modify the Registration Information you provided at anytime or permanently delete your Account (although we really hope you don't!)
When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.
To prevent abuse and/or misuse of FET by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations.
Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.
6. OUR POLICY TOWARDS AGE.
Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use the App - sorry kids, we know FET is cool, but you'll have to come back when you're old enough!
FET does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their Registration Information from FET. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.
7. CHANGES TO THIS POLICY.
Here at FET we pride ourselves on taking commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.
Unfortunately no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
1. Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
3. Please don't share your social media password with anyone else!
4. Change your social media password periodically.
If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.
9. THIRD PARTY ACCOUNTS.
If you have registered with FET using a third party social media platform, such as Facebook, your FET profile will be available to all Users of FET whether via our App or our partners' websites.
Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as FET does not control how they use their information.
If you have registered on one of these third party websites, such as Facebook, or you have verified your Account via a third party website, we may connect your FET profile with your profile on such website. We may do this by way of new products and applications which we introduce from time to time, including new products powered by our group companies.
If you have created a FET profile through a third party website and you do not want to link your FET profile to your profile on the third party website, FET cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the FET access permissions.
We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.
10. YOUR CALIFORNIA PRIVACY RIGHTS.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at [email protected]
From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at [email protected] Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.
In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using the App.
11. YOUR UK AND EU RIGHTS.
Under UK and EU law, UK and EU users have the right to lodge a complaint with data protection regulators, and the Information Commissioners’ Office (ICO) is the UK’s lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.
You have a number of rights under European Data Protection law if you are an EU citizen.
1. Right to be informed: what personal data an organisation is processing and why (this notice).
5. Right of access: you can request a copy of your data.
6. Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
7. Right to erasure: you have the right to have your data deleted in certain circumstances.
8. Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
9. Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
10. Right to object: in certain circumstances (including where data is processed on he basis of legitimate interests or for the purposes of marketing) you may object to that processing.
11. Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.
If you want to exercise any of your rights listed above please visit Feedback Page or email us at [email protected]
How does FET protect my personal data?
FET has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at FET work hard to ensure your secure use of our site.
While we take reasonable precautions against possible security breaches of our website, member database and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with FET, your personal data may be compromised. If that happens, please report it to Support via Feedback Page.
Where is my personal data kept?
We want you to be able to access FET wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US, Hong Kong, Czech Republic and Russia. The hardware is located in third-party data centres but is owned by the FET group. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses, US privacy shield certification; and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place, please email [email protected] .
Does FET collect any other personal data about me?
If you contact our Customer Support team via Feedback Page, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.
Does FET use my personal data for any other purpose?
We may use material that you post on the open access areas of FET in advertising and promotional materials on our partner sites and partner products. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor your online experience to meet your needs.
We use your personal data to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.
12. ABOUT US.